The Otoko 60-Day Results Promise.
At Otoko, we formulate professional-grade skincare to deliver visible results. When you commit to an Otoko routine, you should see improvements that matter.That’s why we offer the Otoko 60-Day Results Promise.
Claim in 3 Easy Steps.
If you use your Otoko System consistently for 60 days and don’t see improvement, and follow our terms and conditions, we’ll refund you in full.
Applies to Systems only: Essential Duo, Complete System, Ultimate System. These are routines designed to work together for predictable, measurable outcomes.
Read Terms & Conditions →
Step 1
Document Your Progress
Take clear photos before starting, after 30 days, and after 60 days. They’ll help track your results and keep your claim simple.
Step 2
Use Your System Daily
Apply your Otoko System exactly as directed. Systems include: Essential Duo, Complete System, or Ultimate System.
Complete 60 Consecutive Days
Stay consistent for two full skin cycles (28–40 days each). This is the time needed to fairly measure results.
Why 60 Days?
Skin renewal typically takes 28-40 days. Two full cycles - about 60 days - give your skin time to respond and allow a fair assessment of progress.
Within 60 days most customers notice:
Improved hydration and smoothness
Stronger barrier and less reactivity
More even texture and tone
Simple Habits That Help
Skincare works best when your skin is supported from the inside. You don’t need to change your diet to qualify for the Promise, but these habits can improve outcomes for many people:
Prioritise protein to support repair (e.g., eggs, fish, tofu, beans).
Include essential fats (e.g., olive oil, nuts, seeds, oily fish) that help maintain the skin barrier.
Protect your skin and apply SPF during the day to avoid unnecessary sun exposure.
Eat the rainbow, colourful plants provide polyphenols that can support skin balance.
Stay hydrated, steady water intake through the day; go easy on alcohol.
Lower refined sugar peaks, a steadier glycaemic load can support calmer skin.
Notice personal triggers; if certain foods clearly aggravate your skin, reduce them during the 60-day period.
Frequently Asked Questions
Eligibility & Coverage
Which products are covered by the 60-Day Results Promise?
Only Otoko Systems purchased directly from otoko.skin are eligible: Essential Duo, Complete System, and Ultimate System. Individual products, trial sizes, promotional bundles, and purchases through authorised retail partners are not covered. Note: Refills for Fortify and Hydration+ are covered only when purchased alongside the full System to complete your 60-day trial.
Do I need to purchase a full routine, or does a single product qualify?
You must purchase one of the complete Systems (Essential Duo, Complete System, or Ultimate System). Single products don't qualify because the Promise applies only to integrated routines designed to work together for measurable, predictable outcomes.
Can I combine different Otoko products during the 60 days and still be covered?
You must use the same eligible System consistently for the full 60 consecutive days. You cannot switch between different Systems during this period as it would constitute a deviation from the recommended routine.
Are sample sizes, travel sizes, or gift sets included in the guarantee?
No, only full-sized Systems (Essential Duo, Complete System, Ultimate System) purchased directly from otoko.skin qualify. Travel sizes, samples, and gift sets are excluded from the Promise.
What about refills for products that run out during the 60 days?
Refills for Fortify and Hydration+ are covered by the Promise, but only when purchased alongside the original full System. You cannot purchase refills alone and expect them to be covered. The refills must be part of completing your 60-day trial of the original System purchase.
Can I use other skincare products during the 60 days and still qualify?
If you use other skincare or treatments during the 60-day trial, you'll need to disclose them. Using conflicting products without disclosure can make your claim ineligible. For the clearest results, we recommend using only your Otoko System during the trial period.
Proof & Photos
Why do I need to take "before" and "after" photos?
Photos provide objective evidence of your skin's progress and help track results fairly. Skincare requires two full skin cycles (28–40 days each, about 60 days in total) to be properly assessed, and photos ensure the Promise is used appropriately.
How should I take my photos for them to be valid?
Take three clear, dated, unaltered photographs of your face (or specific areas you're treating): before starting (day 0), after 30 days of use, and after 60 days of use. Ensure they're well-lit, unedited, and taken in similar lighting conditions each time.
What if I forget to take photos before I start using the products?
All three photos (before, 30-day, and 60-day) are required for a valid claim. Without the initial "before" photo, your claim will be ineligible.
Do I need to submit photos of every product I use, or just my skin results?
You only need to submit photos showing your skin results, not photos of the products themselves. Your photos remain private, stored securely, and are only reviewed by our team for claim verification. They will never be shared externally.
Can I make a claim if I purchased during a discount or promotion?
Yes, the Promise applies to all eligible Systems purchased directly from otoko.skin, regardless of whether you used a discount code or purchased during a promotion.
How will I know if my claim has been accepted or rejected?
Otoko will contact you within 14 business days of receiving your complete claim to inform you of the decision. You'll receive communication via the email address used for your original purchase.
Refund Process
How do I apply for a refund under the 60-Day Results Promise?
You must submit your claim within 14 days after completing your 60-day usage period using the official Otoko claim form. Claims submitted via any other channel or after the deadline will not be accepted.
How long will it take to process my refund once approved?
Otoko reviews complete claims within 14 business days of receipt. If approved, refunds are processed to your original payment method, though the time to appear in your account depends on your bank or card provider.
Will I get a full refund, including shipping?
You'll receive a full refund of the purchase price of the eligible System. However, shipping charges, duties, and taxes are excluded and non-refundable.
Can I return products I've already opened or finished?
You don't need to return empty products. If any remaining items are required, our team will let you know during the claim process.
Special Situations
What if I experience an allergic reaction or sensitivity?
The 60-Day Results Promise covers lack of improvement, not allergic reactions. Allergic reactions are rare but possible - if this happens, please stop use immediately and contact us for support under our standard returns policy.
Can I claim the guarantee if I didn't use the products consistently?
No, the products must be used for 60 consecutive calendar days without interruption. Any breaks in usage must be disclosed in your claim and may affect eligibility.
What happens if I miss the 14-day claim window?
You must submit your claim within 14 days of completing your 60-day trial. Claims submitted after this period are not eligible under the Results Promise. The 14-day window ensures claims are based on recent results and allows our team to verify them efficiently.
Is the Results Promise available worldwide or only in certain countries?
The Results Promise applies only to Systems purchased directly from otoko.skin. As we currently ship only within the UK, the Promise is available to UK customers only.
Conditions & Fair Use
What are the conditions I must meet to qualify for the Results Promise?
You must: use an eligible System for 60 consecutive days as directed, take three required photos, submit your claim within 14 days of completing usage, provide accurate information, and disclose any additional treatments used during the period.
Why does Otoko require consistent use and photo proof?
Skincare results require two full skin cycles (28-40 days each, about 60 days in total) to be fairly assessed. Consistent use ensures the products have adequate time to work, while photos provide objective evidence of your skin's progress and help ensure the Promise is used appropriately.
Can I make more than one claim under the Results Promise?
No, each customer is limited to one claim under the Promise, regardless of how many Systems you buy or whether you purchase during promotions.
What if Otoko rejects my claim?
All claims are reviewed against the 60-Day Results Promise Terms and Conditions. If your submission doesn’t meet the requirements, or if your photos show visible improvements that demonstrate the System has worked, your claim may not be approved. In these cases, we’ll explain our decision. Otoko’s review process is final, but always handled fairly and transparently.
What if I'm not satisfied with the texture, scent, or packaging?
The Promise is designed to assess results on your skin. Preferences on texture, scent, or packaging aren't covered.
How to Make Sure You Follow The Promise.